The video conferencing platform we are using for teletherapy sessions is called Telehealth. It is similar to others which you may have used, such as Zoom, but it is integrated with the "Simple Practice" software which we use to manage our schedules and other aspects of our practice. More importantly, it is "HIPAA Compliant," which means that it meets the highest standards for privacy and security.
If you will be participating in a Telehealth session with one of us, you have the option of using your phone or a computer. Either way, your therapist will need to be able to send you an email which you can open on the device which you intend to use. If you will be using your phone, you will also need to have installed the "Telehealth by Simple Practice" app from the App Store or Google Play.
Shortly before your scheduled appointment your therapist will send you an email containing a link. If you're using a computer, clicking on the link will open your browser and take you straight to the conference with your therapist. Or, just open the email on your phone, click the link, the app will open, and you'll be ready to go! (You may have to wait a moment for your therapist to join you.)
No password is needed! The link in the email does it all, so please don't share it with anyone.
In order to protect your privacy and get the most benefit from your session, please make sure that you will be situated in a comfortable, private location where you won't be disturbed or distracted, and where no one has the opportunity to overhear the conversation.
Although video sessions can't fully substitute for meeting in the same room, we are finding them to be very effective for communicating with clients with whom we have previously met "in person" and developed a productive therapeutic relationship. Our therapists are available to meet online with their ongoing clients and would be glad to speak with potential new clients by phone regarding whether an online meeting would be appropriate.
Psychological testing is inherently an "in person" procedure. If you are seeking an evaluation, we may be able to conduct the initial interview online but testing would need to be scheduled for a later date.
Because online therapy is different from meeting in the office, a special consent form is required. Please complete the Telehealth Consent Form and send it to our office (not the Billing Service) using any of these methods:
1) FAX it to our office at (734) 426-0034,
2) Take a photo of the completed form, or scan it, and send the image as an email attachment to us at snkmoffice@gmail.com, or
3) US Mail to Sullivan, Nolan & Associates, 3700 W. Liberty, Ann Arbor, MI 48103
If you will be participating in a Telehealth session with one of us, you have the option of using your phone or a computer. Either way, your therapist will need to be able to send you an email which you can open on the device which you intend to use. If you will be using your phone, you will also need to have installed the "Telehealth by Simple Practice" app from the App Store or Google Play.
Shortly before your scheduled appointment your therapist will send you an email containing a link. If you're using a computer, clicking on the link will open your browser and take you straight to the conference with your therapist. Or, just open the email on your phone, click the link, the app will open, and you'll be ready to go! (You may have to wait a moment for your therapist to join you.)
No password is needed! The link in the email does it all, so please don't share it with anyone.
In order to protect your privacy and get the most benefit from your session, please make sure that you will be situated in a comfortable, private location where you won't be disturbed or distracted, and where no one has the opportunity to overhear the conversation.
Although video sessions can't fully substitute for meeting in the same room, we are finding them to be very effective for communicating with clients with whom we have previously met "in person" and developed a productive therapeutic relationship. Our therapists are available to meet online with their ongoing clients and would be glad to speak with potential new clients by phone regarding whether an online meeting would be appropriate.
Psychological testing is inherently an "in person" procedure. If you are seeking an evaluation, we may be able to conduct the initial interview online but testing would need to be scheduled for a later date.
Because online therapy is different from meeting in the office, a special consent form is required. Please complete the Telehealth Consent Form and send it to our office (not the Billing Service) using any of these methods:
1) FAX it to our office at (734) 426-0034,
2) Take a photo of the completed form, or scan it, and send the image as an email attachment to us at snkmoffice@gmail.com, or
3) US Mail to Sullivan, Nolan & Associates, 3700 W. Liberty, Ann Arbor, MI 48103
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In order to pay for whatever portion of your Telehealth services is not covered by your insurance, please also complete the Credit/Debit Card Authorization form and return it directly to our Billing Service (not to our office) using any of these methods:
1) Send an email to info@gombs.org with a scanned (pdf) or photo image of the completed form attached,
2) Send a Text Message with attachment(s) to MBS at 248-997-8641, or
3) FAX the info to MBS at 248-997-8641. (The same number works for voice, text and FAX.)
If you prefer, you're also welcome to provide the necessary information by speaking on the phone with Michelle or a member of her staff. They will be happy to assist you! Just call them at 248-997-8641.
1) Send an email to info@gombs.org with a scanned (pdf) or photo image of the completed form attached,
2) Send a Text Message with attachment(s) to MBS at 248-997-8641, or
3) FAX the info to MBS at 248-997-8641. (The same number works for voice, text and FAX.)
If you prefer, you're also welcome to provide the necessary information by speaking on the phone with Michelle or a member of her staff. They will be happy to assist you! Just call them at 248-997-8641.
Thanks! We look forward to seeing you online!